At Luxury Florist, all orders are custom-designed and prepared specifically for each customer. Because of the perishable nature of flowers and the time involved in creating arrangements, we maintain the following policy:
No Refunds / No Returns
All sales are final. We do not accept returns or offer refunds on any floral arrangements, custom designs, event work, or perishable products.
Once an order has been placed, it is considered confirmed and enters our production schedule immediately.
Order Cancellations
Cancellations are permitted only under the following terms:
• Any cancellation request must be made as soon as possible.
• All approved cancellations are subject to a 50% cancellation fee to cover labor, design time, and materials already reserved or purchased.
This means the customer will be refunded 50% of the total order amount, if eligible.
Same-Day & Last-Minute Orders
Orders scheduled for same-day delivery or pickup cannot be canceled once placed.
Cancellations made within 24 hours of the scheduled delivery or pickup time are non-refundable.
Custom & Event Orders
All custom installations, weddings, and large event orders require advance preparation and purchasing. These orders are non-refundable once confirmed, and cancellation fees may be higher depending on the scope of work.
Quality Concerns
If there is an issue with the quality of your arrangement, please contact us within 24 hours of delivery with a photo so we can review and address the concern appropriately.
By placing an order with Luxury Florist, you acknowledge and agree to this Cancellation and No Refund Policy.